Lame n idiotic: June 2008

Sunday, June 08, 2008

So long nvr blog liao. Guess some pple even dun bother 2 chk my blog for any update liao. Haha. Once uni starts, b rest assured tat i will start bloggin. Finally, my job has come 2 an end. Finally can heave a sigh of relief. Thinking back, I looked quite comical though when my colleagues told me hw i looked like when i spoke 2 cust, wearing the headset. Talking to the computer in front of me with all the hand gestures and body language. Occasional middle finger gesture. Occasional muting of cust 2 spout vulgarities. Haha

S u can c, up till nw, all my current job experiences are related to customer svc. Thou these exp r nt related to wad i m goin 2 study in uni, i definitely learn alot frm these jobs, frm hw 2 handle customer n hw 2 tolerate all sorts of customer. Without a doubt, there is 1 undeniable fact in tis industry: Customer is always right. Hwever, after dealing with certain customers, i wld always question myself hw true tis statement is.

Insatiable greed. These 2 words sometimes can b used 2 reflect on some of the characteristics certain customers possess. There is always a grp of customers trying 2 find loopholes in the system n unscrupulously exploit these loopholes for their own benefits. Together with their so called rights (Customer is always rights), this grp of customers will eventually savour the taste of victory effortlessly. Hw justifiable this customer's right is?

Consumerism is always about unlimited wants. Let's look at this scenario: customer demands for vouchers. Companies decide to reward these loyal customers wif some high value vouchers. Instead of being appreciative, some of them who are driven by their unlimited wans ask for more vouchers or extend the expiry dates etc ... n this action is backed by their strong belief of tat customer's right.

There are even a grp of customers who obviously make mistake on their own n then they find all sorts of reason 2 blame companies for misleading them despite evidence clearly showed tat staffs did adv customers clearly instead of cheating them. Again, these grp of pple demand their right of way due 2 customers are always right. This is totally absurd.

Nevertheless, there are always nice customers around who will treat u like another human and will heap praises upon you if u do a gd job. At the same time, I feel sometimes the policies and promo implemented by the companies can b quite misleading esp all the terms & conditional the "*" sign behind the Free......... Once u sign the new prdt, tat's it. 2 yrs contract binding u. Hence, if u are interested in any promos, pls read the terms & conditions first and if still nt clear, rmb to clarify with the companies and get the person's name to play safe. Haha.

After all, we are also human and oso hope tat customers at least show us some respect which i feel we do deserve. Yes, sometimes i do agree tat it is our companies' faults. We do understand hw u feel but i feel it is unnecessary for u to just call in and yell at the person who attend to u unreasonably.

Tis yr oso mark a remarkable feat- i finally 21 liao. Haha. Thx u so much for my frens n classmates for turning up for my bday bbq @ aloha changi. Ha very creative of my classmates to use mahjong tiles to form happy bday. Very "creative" way of showing Anthony is arnd by my pw grp mates. Haha tgpwol. Pai sei SJ, Kel, SH and Dog i dozed off tat nite & cant send u all off.

Nw I hav 2 do all those NUS registration thing. Ha b4 sch starts, i already owe pple $$$ liao-DBS. No choice i can onli get my insurance policy $$ in 2011... Nw oso got 1 more P6 students for tuition plus my cousin. Ha i still rmb 2 solve qns via models though i start 2 teach them use simultaneous eqn 2 solve some stupid questions. Tis wk oso hav 2 go for my MSE camp 2D1N. Guess tat will b my onli orientation camp tat i will b goin. Nw oso starts 2 revise my jc wrk a bit s i tik most of them i hav alreadi returned back 2 my teachers. Haiz i still hav 2 sit for my QET nxt fri. Confirm flung with flyin colour. Heard tat @ NTU, if GP C5, no need 2 take. Ha if i knew, shld hav applied NTU instead.

Pai sei alvin cant go the kelong trip wif u all. got 2 save money and @ the same time, i oso going langawi wif relatives during end of july, sadly paying for my own trip. For august, i hav been assigned by "some1" to pick a venue for class outing. Take care n enjoy ureself b4 sch starts. Hope 2 c u all soon.