Lame n idiotic: March 2008

Monday, March 03, 2008

1 wk wrkin 5 days but life still goes on. Kind of miss my life in sch n army. Ha y humans always liddat wan. when u r wrking n lookin @ pple in the train rush 2 wrk n rush back hme, u miss life in sch n army. when u r schoolin, wrking life n life w/o muggin keep appearing on ure mind... Haiz got 2 keep remindin myself 2 cherish wad i hav nw, enjoy this very moment of ure life n making this as meaningful s possible in ure life.

1 mth into my job liao. i feel like everyday goin 2 wrk is like goin in2 a new battle grnd. Customers will call in 2 "drop bombs" on u for no apparent reasons n worse, bcoz ure dear colleague "plant a mine" in front of the customers' houses. Invisible homing missiles almost constantly flying overhead, seeking endlessly for the right department, right person 2 fly 2. In this "battlefield", i have to be prudent n vigilant. 所谓一着不慎，满盘皆输, one wrong step, one wrong decision, one wrong click i will land myself in Anti-Personnel mine...

1 mth into my job has sort of allow me 2 c different type of pple n negative side of pple. Lack of patience, rude, greedy, irresponsible, selfish, inconsiderate. Guess in the customer svc sector these will b common faces of the pple that you will stumble upon. No matter wad they can always put the blame on me as i have 2 take the blame... Sometimes, even ure colleagues frm the other department can even b the black sheep... Simply dun do his/her job n tik he is zhang san feng, use taiji divert his job here & there. Let's face it... tis is the harsh reality of the wrkg society

Luckily there is always a grp of nice colleagues in ure department 2 share ure stories with n share the same frustration with you when dealing with a particular customers. they r also the 1 who can realli put themselves in2 ureselves. W/o one another, i dun tik there won't be any call centres left in this customer svc industry in which the expectation is always soaring high.

Hweva, so far tis job i still like it. Realli train my patience n my phone etiquette n ure analytical skills n hav 2 constantly come up wif ways 2 solve the cust issue. realli hone my interaction n interpersonal skills. all of these will b definitely b great help 2 me in the future ba, be it in my studies or wrk. anw will b havin a 1 nite chalet for my birthday celebration in may. got 2 bk it soon liao. Ha let's look 4ward 2 it ba....